We want you to be satisfied with your UltraCool purchase. Please review this policy before requesting a return.
Return window and condition
You may request a return within 30 calendar days after delivery.
To be eligible, an item must be unused, uninstalled, unmodified, and returned with its included parts and packaging in a condition suitable for inspection. Please contact us before sending anything back. Returns sent without approval may be delayed or refused.
How to request a return
Email info@ultracool.co with:
- Your order number
- The product you want to return
- The reason for the return
- Photos, if the item arrived damaged or incorrect
We’ll reply with next steps and, if approved, return instructions. Please don’t ship the item until you receive those instructions.
Return shipping
For a change-of-mind return, the customer is responsible for return shipping costs. If we confirm that an item arrived damaged, defective, or different from what was ordered, we’ll provide instructions for resolving the issue.
We recommend using a trackable shipping service. UltraCool can’t confirm receipt of a return that has no delivery tracking.
Refunds
After the returned item arrives and is inspected, we’ll email you to confirm whether the refund is approved. Approved refunds will be sent to the original payment method. Your bank or payment provider may take additional time to post the refund.
Original delivery charges may not be refundable, except where required by applicable law or where the return is due to our error.
Damaged, defective, or incorrect items
Please email info@ultracool.co as soon as possible after delivery. Include your order number and clear photos of the product and packaging. We’ll review the issue and let you know how we can resolve it.
Exchanges
To request a different product, email us first. If an exchange isn’t available, we may ask you to return the eligible item and place a new order.
Order cancellations
If you need to cancel an order, email us as soon as possible with your order number. We’ll try to stop it before it is processed or shipped, but cancellation may not be possible once fulfillment has started.
Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
For return or refund questions, email info@ultracool.co.