Support

Frequently Asked Questions

Find quick answers about ordering, shipping, support, and subscriptions without creating a matching WordPress page in the admin.

Frequently Asked Questions

Can not find what you are looking for? Contact our customer support team

What are your business hours?

Our customer service team is available Monday through Friday from 9:00 AM to 8:00 PM EST, and weekends from 10:00 AM to 6:00 PM EST. During holidays, hours may vary and will be posted on our website.

How do subscription payments work?

Orders are processed securely at checkout. If you are on a recurring plan, billing renews automatically based on your selected schedule until you update or cancel it.

Can I expedite my shipping?

Yes. Expedited shipping options are available at checkout for eligible products and destinations. Delivery times depend on stock availability and carrier service.

Do you offer localized support?

We assist customers worldwide by email and contact form, and we can help match you with the right cooling solution based on your vehicle and region.

How do I track my order?

Once your order ships, you will receive a tracking confirmation by email with carrier details so you can monitor delivery progress in real time.