Who we are
UltraCool operates the website https://ultra-cool.co/. For privacy questions or requests, email info@ultracool.co.
Information we collect
Depending on how you use the website, we may collect:
- Contact and account information, such as your name, email address, phone number, and account login details.
- Order information, such as the products you order, billing and delivery addresses, order history, and details needed to process and deliver your purchase.
- Payment-related information, such as your selected payment method and transaction status. Payments are processed by the payment provider you choose. That provider’s privacy policy also applies to its handling of your payment information.
- Messages you send us, including information you provide when emailing us or submitting a form.
- Technical and usage information, such as your IP address, browser and device details, pages viewed, and cookie information.
If comments or product reviews are enabled, we may collect the information you submit with them, along with technical information used to help detect spam.
How we use information
We may use your information to:
- Process orders and payments, arrange delivery, and handle returns or customer service.
- Create and manage customer accounts.
- Respond to your questions and send service messages about orders or accounts.
- Maintain, secure, and troubleshoot the website.
- Detect fraud and protect our customers and business.
- Keep business, tax, and accounting records and meet applicable legal requirements.
- Send marketing messages if you have signed up for them or where applicable law allows. You can unsubscribe from marketing emails using the link in the email.
Cookies and similar technologies
The website may use cookies to support essential functions such as shopping carts, checkout, account login, and saved preferences. If analytics or advertising services are enabled, they may also use cookies or similar technologies to measure website activity or advertising performance.
You can manage cookies through your browser settings. Blocking some cookies may affect parts of the website, including checkout.
How we share information
We may share information with service providers that help us operate the store, such as website hosting, payment processing, delivery, security, analytics, and email services. These providers receive information needed to perform their services.
We may also disclose information if required by law, to protect our rights or customers, or as part of a business transfer.
How long we keep information
We keep information for as long as needed to fulfill orders, manage accounts, respond to requests, maintain business and accounting records, resolve disputes, and meet legal requirements. How long information is kept may depend on its type and the reason it was collected.
Your privacy choices and requests
Depending on the laws that apply to you, you may be able to request access to, correction of, or deletion of personal information we hold about you. You may also be able to object to or restrict certain uses of your information.
To make a privacy request, email info@ultracool.co. We may ask you to verify your identity before responding. We may retain some information when required for legal, accounting, security, or order-record purposes.
Security
We use reasonable safeguards designed to protect information held by the website. However, no website or method of online transmission can be guaranteed to be completely secure.
International processing
Our service providers may process or store information in countries other than the country where you live. The privacy laws in those countries may differ from the laws where you live.
Changes to this policy
We may update this Privacy Policy when our practices or applicable requirements change. Any updated version will be posted on this page with a revised date.
Contact us
For privacy questions or requests, email info@ultracool.co.